EXCHANGE & SHIPPING POLICY
STANDARDS FOR DOMESTIC COURIER DISPATCH, ARCHIVAL SPECIMEN INSPECTION, AND OUR 14-DAY EXCHANGE-ONLY PROTOCOL.
Due to the limited allocation of our drops, all sales are final for cash refunds. We offer size or specimen exchanges within 14 calendar days of confirmed carrier delivery for items in immaculate, unworn condition with all serialized tags and archival packaging intact.
EXCHANGE ELIGIBILITY & SPECIMEN CRITERIA
To qualify for an authorized exchange, your returned specimen must strictly satisfy all of the following condition criteria:
Specimens must show zero signs of wear, washing, fragrance, stains, or physical alterations.
Must include original branded packaging, serialized tags, and the [TS.] Golden Ticket insert.
Items returned showing signs of wear or missing serialized packaging will be rejected and returned to the sender at the customer's expense.
HOW TO INITIATE AN EXCHANGE
- Dispatch Request: Send an electronic transmission to wthecustart@gmail.com within 14 days of confirmed delivery with subject line:
EXCHANGE REQUEST // [YOUR ORDER ID]. - Provide Details: Include your full name, original order manifest ID, the specimen handle, and your requested replacement size or item.
- Authorization & Return Label: Our team will verify inventory availability and issue an authorized Return Authorization (RA) number along with return shipping instructions.
- Inspection & Fulfillment: Upon receipt and quality inspection at our archive facility, your replacement specimen will be dispatched via tracked courier.
DAMAGED, DEFECTIVE OR INCORRECT SHIPMENTS
In the rare event that you receive a defective garment or incorrect specimen:
- Notify us at wthecustart@gmail.com within 48 hours of courier delivery.
- Attach clear photos displaying the defect or incorrect item, along with photos of the shipping packaging and barcode label.
- Upon verification, cuSTARt LLC will provide a prepaid courier return label and prioritize immediate replacement.
DOMESTIC US SHIPPING & COURIER TIMELINES
Orders are packed and dispatched from our New Orleans facility within 1–3 business days of order authorization. Tracking credentials are automatically transmitted via email upon carrier scan. Standard transit takes 3–5 business days depending on destination state.
Pursuant to UCC § 2-509, risk of loss transfers to the collector once the parcel is handed off to the commercial carrier.
STUDIO & VAULT PICKUP PROTOCOL
If you select STUDIO PICKUP at checkout, you will receive an email notification when your allocation is prepared. To claim your parcel, present a government-issued photo ID matching the first and last name on the order manifest, along with your order confirmation number.
DISPATCH & SUPPORT CONTACT
To initiate an exchange, report a delivery issue, or check on a return manifest:
CUSTART LLC d/b/a TYPE SHIT
Fulfillment & Exchange Operations
Email: wthecustart@gmail.com
New Orleans, Louisiana, United States